Most payments are verified within a few hours during business hours. Once confirmed, you’ll receive an email and, if needed, a call from our team.
Yes — many packages can be booked with a partial advance to hold your spot, with the balance due before departure. Contact us to confirm the advance amount for your package.
Changes to dates or travellers are possible depending on availability and our partners’ policies. Reach out as early as you can and we’ll do our best to accommodate you.
If a payment fails or you’re unsure it went through, don’t retry immediately — contact us with any reference number you have and we’ll check the status before you pay again.
Use any option in the Contact Support section below — WhatsApp, phone or email. We’re available Sunday to Friday, 9:00 AM – 6:00 PM (NPT).